Convin
AutomatedAI Conversation Intelligence Platform for Sales and Contact Centers
Convin has 3 plans: a free plan and custom pricing for larger teams. We have not recorded a price change.
Convin plans and prices
Growth
Custom
- Real-time visibility to conversations
- Observe real-time changes in sentiment trends
- Track violations on every call
- Get timely violation alerts
- Agent real-time monitoring and guidance
- Searchable AI Knowledge Base
- Call Script Guidance
- Real-time prompts
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- Advanced help cards
- Live call transcript
- 100% automated conversation scoring
- Omnichannel QA on calls, chats, and email
- Receive Gen AI-powered feedback
- Automated sampling and manual audit workflow
- Automated Agent Coaching
- AI-driven coaching session assignment
- Personalised and targeted sessions
- Peer-to-peer coaching
- Coaching effectiveness assessment
- Daily agent feedback
- Manual Coaching
- Agent readiness assessments
- Leaderboard and Gamification
- Document creation with Convin Editor
- Quick team and agent insights
- Real-time notifications
- Dive Deep into Violations
- Flexible agent coaching on-the-go
- Incentivize agents with a leaderboard and gamification
- Easy app setup
- Multiple sign-in options
Enterprise
Custom
- Scalable voice of customer analysis
- Report critical and granular insights on every interaction
- AI-driven Insights
- AI Summarisation
- Lead Propensity, CSAT, and Collection Scoring
- Entity Detection
- Convin Events Tracker
- Customer sentiment analysis
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- Parameter-level win-loss analysis
Quality Management Software
$0
- Single manual QA platform — Included
- Flexible call auditing template — Included
- Automated audit workflow — Included
- Detailed audit reporting dashboard — Included
- Feedback and alert mechanism — Included
- Agent Rebuttal Management System — Included
Price history
Last 1 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 27, 2026 | Quality Management Software | New plan | — | $0 | — |
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