SUMMARY OF KEY POINTS
- 30-day money-back guarantee: If you are not satisfied with PriceTrack, you can request a full refund within 30 days of your purchase.
- 7-day free trial: Paid plans start with a 7-day free trial, so you can evaluate PriceTrack before you are charged at all.
- Cancel anytime: You can cancel your subscription at any time from your account dashboard.
- Merchant of record: Paddle processes all payments and issues all refunds on our behalf.
1. Our 30-Day Money-Back Guarantee
Every paid PriceTrack subscription is covered by a 30-day money-back guarantee.
If you are not satisfied with the service for any reason, contact us within 30 days of your purchase and we will refund it in full. You do not need to give a reason, and you do not need to have stopped using the service.
2. Free Trial
Paid plans include a 7-day free trial. You will not be charged during the trial, and you can cancel before it ends without paying anything. The 30-day money-back guarantee applies from the date of your first charge, after the trial ends.
3. How to Request a Refund
PriceTrack is a digital service, so there is nothing to ship back and no packaging to return. To request a refund, do either of the following:
- Email us at support@pricetrack.dev.
- Contact Paddle, our merchant of record, directly.
Either route reaches the same place. We aim to respond within one business day.
4. How Refunds Are Paid
Paddle, acting as our merchant of record, processes all refunds. Approved refunds are returned to the original payment method used at checkout, and typically appear within 5 to 10 business days depending on your bank or card issuer.
Refund requests received more than 60 days after the transaction date cannot be processed by Paddle.
5. Cancelling Your Subscription
Cancelling and requesting a refund are different things.
To cancel, log in to your PriceTrack account, go to your dashboard, and cancel your subscription. Cancellation stops future charges. Your plan stays active until the end of the period you have already paid for.
If you also want your most recent payment back, request a refund as described above.
6. Changing Plans
You can move between the free Starter plan, Pro and Advanced from your dashboard at any time, and add or remove the Daily Digest add-on. When you upgrade, Paddle calculates any prorated charge for the remainder of your current billing period. Downgrades take effect at the start of your next billing period.
7. Contact Us
Questions about a charge, a refund, or your subscription:
- Email: support@pricetrack.dev
PriceTrack is a service of Bitrova Labs Ltd. Paddle acts as merchant of record and manages all payments and refunds on our behalf.