CSAT.AI
AutomatedAI-powered quality assurance and voice-of-customer platform with auto-QA on 100% of support tickets and AI coaching.
CSAT.AI has 2 plans: paid plans from $20/year and custom pricing for larger teams. We have not recorded a price change.
CSAT.AI plans and prices
Growth
yearly$20/yr
$20/agent/mo
- yearly$20/yr($20/agent/mo)
- monthly$20/mo($20 per agent / month)
- Auto-QA on 100% of tickets
- Brand-aligned QA scoring
- Customer signals on every ticket (churn, frustration, intent)
- 60-second AI coaching tips for agents
- Agent scorecards & team performance dashboard
- AI-powered post-interaction surveys
- Weekly manager insights & Voice of Customer summaries
- Zendesk, Gorgias, Freshdesk & Gladly integrations
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- Email support
Enterprise
Custom
- Everything in Growth
- Organization-wide QA consistency across teams and regions
- Executive-grade VoC and risk reporting
- Security, access controls, and audit readiness at scale
- Dedicated account manager
- Advanced voice analysis
- Advanced analytics
- SSO (Google, Okta, Azure)
Show all 14 featuresShow fewer
- Multi-level RBAC & audit logs
- Custom QA rubrics & custom signals
- Custom workflows & API integrations
- Extended data retention
- Private cloud or region-specific hosting
- Priority support & SLAs
Price history
Last 2 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 4, 2026 | Enterprise | New plan | — | — | — |
| Jun 4, 2026 | Growth | New plan | — | $20 | — |
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