Freshdesk has 4 plans: a free plan and paid plans from $55/month. We last read its pricing page on 3 October 2026. We have not recorded a price change.
Freshdesk plans and prices
Free
$0
- Ticketing — true
- Knowledge base — true
- Pre-built reports — true
- Support — 24x5
Growth
monthly$55/mo
- yearly$228/yr($19/agent/month, billed annually)
- monthly$19/mo($19/agent/month, billed annually)
- Freddy AI Agent — first 500 sessions included
- Ticketing
- Shared inbox
- Customer portal
- Knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
monthly$89/mo
- yearly$660/yr($55/agent/month, billed annually)
- overage$49(First 500 sessions included. $49 per 100 sessions)
- monthly$55/mo($55/agent/month, billed annually)
- Everything in Growth — true
- Customized support portals — true
- Custom objects — true
- Advanced ticketing — true
- Custom reporting — true
- Routing mechanisms — true
- Collaborators — 5,000 included
- Freddy AI Agent (sessions) — 500 included
Show all 10 featuresShow fewer
- Freddy AI Copilot — add-on
- Freddy AI Insights — true
Enterprise
yearly$1,068/yr
- yearly$1,068/yr($89/agent/month, billed annually)
- monthly$89/mo($89/agent/month)
- overage$49(First 500 sessions included. $49 per 100 sessions)
- monthly$89/mo($89/agent/month, billed annually)
- monthly$89/mo($89/agent/month, billed annually)
- Everything in Pro — true
- Audit logs — true
- Approval workflows — true
- Skills-based assignments — true
- Additional security features — true
- Collaborators — 5,000 included
- Freddy AI Agent (sessions) — 500 included
- Freddy AI Copilot — add-on
Show all 9 featuresShow fewer
- Freddy AI Insights — true
Price history
Last 10 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Oct 3, 2026 | Pro | Reclassified | $660 | $89 | — |
| Oct 3, 2026 | Growth | Reclassified | $228 | $55 | — |
| Jul 18, 2026 | Pro + AI Copilot | Removed | $78 | — | — |
| Jul 18, 2026 | Free | Removed | $0 | — | — |
| Jul 18, 2026 | Growth | Reclassified | $15 | $19 | — |
| Jul 18, 2026 | Pro | Reclassified | $49 | $55 | — |
| Jul 18, 2026 | Enterprise | Reclassified | $79 | $89 | — |
| May 17, 2026 | Enterprise | New plan | — | $89 | — |
| May 17, 2026 | Pro | New plan | — | $55 | — |
| May 17, 2026 | Growth | New plan | — | $19 | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
Other Customer Support products
No confirmed alternatives yet.