Active plans
4
Total changes
11
Last change
Jul 18, 2026
Price trend
Enterprise plan
What we know about Freshdesk’s pricing
VolatileChanges in 12 months
9
20 all-time
Cadence
Every 10 weeks
Direction
Recently restructured
Category position
Pricier than 81% of Customer Support tools (351 compared)
Current pricing
Free
monthlyFree
- Ticketing(true)
- Knowledge base(true)
- Pre-built reports(true)
- Support(24x5)
Growth
yearly$228/yr
- monthly$23/mo($23/agent/month)
- yearly$228/yr($19/agent/month, billed annually)
- monthly$19/mo($19/agent/month, billed annually)
- Freddy AI Agent(first 500 sessions included)
- Ticketing
- Shared inbox
- Customer portal
- Knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
yearly$660/yr
- yearly$660/yr($55/agent/month, billed annually)
- monthly$55/mo($55/agent/month)
- overage$49(First 500 sessions included. $49 per 100 sessions)
- monthly$55/mo($55/agent/month, billed annually)
- Everything in Growth(true)
- Customized support portals(true)
- Custom objects(true)
- Advanced ticketing(true)
- Custom reporting(true)
- Routing mechanisms(true)
- Collaborators(5,000 included)
- Freddy AI Agent (sessions)(500 included)
- Freddy AI Copilot(add-on)
- Freddy AI Insights(true)
Enterprise
yearly$1,068/yr
- yearly$1,068/yr($89/agent/month, billed annually)
- monthly$89/mo($89/agent/month)
- overage$49(First 500 sessions included. $49 per 100 sessions)
- monthly$89/mo($89/agent/month, billed annually)
- Everything in Pro(true)
- Audit logs(true)
- Approval workflows(true)
- Skills-based assignments(true)
- Additional security features(true)
- Collaborators(5,000 included)
- Freddy AI Agent (sessions)(500 included)
- Freddy AI Copilot(add-on)
- Freddy AI Insights(true)
Price history
Last 11 changes
$19.00→$19.00(0.0%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 18, 2026 | Enterprise | restructure | $79 | $89 | — |
| Jul 18, 2026 | Pro | restructure | $49 | $55 | — |
| Jul 18, 2026 | Growth | restructure | $15 | $19 | — |
| Jul 18, 2026 | Free | removed plan | $0 | — | — |
| Jul 18, 2026 | Pro + AI Copilot | removed plan | $78 | — | — |
| May 17, 2026 | Enterprise | new plan | — | $89 | — |
| May 17, 2026 | Pro | new plan | — | $55 | — |
| May 17, 2026 | Growth | new plan | — | $19 | — |
| May 17, 2026 | Free | new plan | — | $0 | — |
| Feb 15, 2025 | Pro + AI Copilot | new plan | — | $78 | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
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