Freshdesk
AutomatedCustomer support ticketing software with Freddy AI Agent for automated customer service and AI Copilot for agent assistance.
Active plans
3
Total changes
3
Last change
Jun 2, 2026
Price trend
no history
What we know about Freshdesk’s pricing
Moderately activeChanges in 12 months
3
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Pricier than 81% of Customer Support tools (351 compared)
Current pricing
Growth
yearly$228/yr
$19/agent/mo
- yearly$228/yr($19/agent/mo)
- monthly$23/mo($23/agent/mo)
- monthly$19/mo($19/agent/month, billed annually)
- Freddy AI Agent(first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
yearly$660/yr
$55/agent/mo
- yearly$660/yr($55/agent/mo)
- monthly$63/mo($63/agent/mo)
- monthly$55/mo($55/agent/month, billed annually)
- Freddy AI Agent(first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
yearly$1,068/yr
$89/agent/mo
- yearly$1,068/yr($89/agent/mo)
- monthly$95/mo($95/agent/mo)
- monthly$89/mo($89/agent/month, billed annually)
- Freddy AI Agent(first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Price history
Last 3 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 2, 2026 | Enterprise | new plan | — | $89 | — |
| Jun 2, 2026 | Pro | new plan | — | $55 | — |
| Jun 2, 2026 | Growth | new plan | — | $19 | — |
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