Freshservice

Automated

IT service management and helpdesk platform for IT teams

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Active plans

Total changes

Last change

May 18, 2026

Price trend

What we know about Freshservice’s pricing

Volatile

Changes in 12 months

20 all-time

Cadence

Every 9 weeks

Direction

New plan recently added

Category position

—

Not enough peers tracked yet

Current pricing

Starter

yearly

$19/yr

$19/agent/month, billed annually

monthly$29/mo($29/agent/month)

Channels - Email, Phone, Chat, Widget
ServiceBot on Microsoft Teams and Slack
Support Portal
Incident Management
Knowledge Management

Price history

Last 20 changes

$109→$99.00(-9.2%)

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Pro

yearly

$99/yr

$99/agent/month, billed annually

Channels - Email, Phone, Chat, Widget
ServiceBot on Microsoft Teams and Slack
Support Portal
Incident Management
Knowledge Management
Task Management
Occasional Agents
CSAT Surveys
SLA Management
Service Catalog
Managed Service Provider (MSP) Mode
Problem Management
Change Management
Intelligent Routing - Availability & Load
Release Management
Workload Management
Sandbox
Freddy AI Copilot
Freddy AI Insights

Enterprise

yearly

Custom

Channels - Email, Phone, Chat, Widget
ServiceBot on Microsoft Teams and Slack
Support Portal
Incident Management
Knowledge Management
Task Management
Occasional Agents
CSAT Surveys
SLA Management
Service Catalog
Managed Service Provider (MSP) Mode
Problem Management
Change Management
Intelligent Routing - Availability & Load
Release Management
Workload Management
Sandbox
Freddy AI Agent (Classic)
Freddy AI Copilot
Freddy AI Insights
IT Asset Management (ITAM)
IT Operations Management (ITOM)
Enterprise Service Management (ESM)
Project Portfolio Management

Date	Plan	Change	Old	New	Δ%
May 18, 2026	Enterprise	new plan	—	—	—
May 18, 2026	Pro	new plan	—	$99	—
May 18, 2026	Growth	new plan	—	$49	—
May 18, 2026	Starter	new plan	—	$19	—
May 18, 2026	Enterprise	new plan	—	—	—
May 18, 2026	Pro	new plan	—	$99	—
May 18, 2026	Growth	new plan	—	$49	—
May 18, 2026	Starter	new plan	—	$19	—
Feb 14, 2025	Enterprise	restructure	$119	—	—
Feb 14, 2025	Pro	increase	$95	$99	+4.2%
Jun 4, 2024	Enterprise	decrease	$145	$119	-17.9%
Jun 4, 2024	Starter	decrease	$29	$19	-34.5%
Jun 4, 2024	Growth	decrease	$59	$49	-16.9%
Jun 4, 2024	Pro	decrease	$115	$95	-17.4%
Oct 11, 2023	Pro	increase	$109	$115	+5.5%
Oct 11, 2023	Enterprise	increase	$129	$145	+12.4%
Jan 3, 2023	Starter	new plan	—	$29	—
Jan 3, 2023	Growth	new plan	—	$59	—
Jan 3, 2023	Pro	new plan	—	$109	—
Jan 3, 2023	Enterprise	new plan	—	$129	—

Freshservice

What we know about Freshservice’s pricing

Current pricing

Starter

Price history

Freshservice alternatives.

Growth

Pro

Enterprise