Freshservice
AutomatedIT service management and helpdesk platform for IT teams
Active plans
4
Total changes
11
Last change
May 18, 2026
Price trend
Pro plan
What we know about Freshservice’s pricing
VolatileChanges in 12 months
8
20 all-time
Cadence
Every 9 weeks
Direction
New plan recently added
Category position
Pricier than 81% of Customer Support tools (351 compared)
Current pricing
Starter
yearly$228/yr
- monthly$29/mo($29/agent/month)
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
- SLA Management
- Service Catalog
Growth
yearly$588/yr
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
- SLA Management
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Intelligent Routing - Availability & Load
Pro
yearly$1,188/yr
- yearly$1,188/yr($99/agent/month, billed annually)
- monthly$99/mo($99/agent/month, billed annually)
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
- SLA Management
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Intelligent Routing - Availability & Load
- Release Management
- Workload Management
- Sandbox
- Freddy AI Copilot
- Freddy AI Insights
Enterprise
yearlyCustom
- yearlyCustom
- customContact us
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
- SLA Management
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Intelligent Routing - Availability & Load
- Release Management
- Workload Management
- Sandbox
- Freddy AI Agent (Classic)
- Freddy AI Copilot
- Freddy AI Insights
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- Enterprise Service Management (ESM)
- Project Portfolio Management
Price history
Last 11 changes
$95.00→$99.00(+4.2%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| May 18, 2026 | Enterprise | new plan | — | — | — |
| May 18, 2026 | Pro | new plan | — | $99 | — |
| May 18, 2026 | Growth | new plan | — | $49 | — |
| May 18, 2026 | Starter | new plan | — | $19 | — |
| May 18, 2026 | Enterprise | new plan | — | — | — |
| May 18, 2026 | Pro | new plan | — | $99 | — |
| May 18, 2026 | Growth | new plan | — | $49 | — |
| May 18, 2026 | Starter | new plan | — | $19 | — |
| Feb 14, 2025 | Pro | restructure | $95 | $99 | — |
| Feb 14, 2025 | Enterprise | restructure | $119 | — | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
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