Freshservice
AutomatedIT service management and helpdesk platform for IT teams
Freshservice has 4 plans: paid plans from $228/year and custom pricing for larger teams. We have not recorded a price change.
Freshservice plans and prices
Starter
yearly$228/yr
- monthly$29/mo($29/agent/month)
- yearly$228/yr($19/agent/month, billed annually)
- monthly$19/mo($19/agent/month, billed annually)
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
Show all 10 featuresShow fewer
- SLA Management
- Service Catalog
Growth
yearly$588/yr
- yearly$588/yr($49/agent/month, billed annually)
- monthly$49/mo($49/agent/month, billed annually)
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
Show all 14 featuresShow fewer
- SLA Management
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Intelligent Routing - Availability & Load
Pro
yearly$1,188/yr
- yearly$1,188/yr($99/agent/month, billed annually)
- monthly$99/mo($99/agent/month, billed annually)
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
Show all 19 featuresShow fewer
- SLA Management
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Intelligent Routing - Availability & Load
- Release Management
- Workload Management
- Sandbox
- Freddy AI Copilot
- Freddy AI Insights
Enterprise
Custom
- Channels - Email, Phone, Chat, Widget
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- Task Management
- Occasional Agents
- CSAT Surveys
Show all 24 featuresShow fewer
- SLA Management
- Service Catalog
- Managed Service Provider (MSP) Mode
- Problem Management
- Change Management
- Intelligent Routing - Availability & Load
- Release Management
- Workload Management
- Sandbox
- Freddy AI Agent (Classic)
- Freddy AI Copilot
- Freddy AI Insights
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- Enterprise Service Management (ESM)
- Project Portfolio Management
Price history
Last 10 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| May 18, 2026 | Enterprise | New plan | — | — | — |
| May 18, 2026 | Pro | New plan | — | $99 | — |
| May 18, 2026 | Growth | New plan | — | $49 | — |
| May 18, 2026 | Starter | New plan | — | $19 | — |
| May 18, 2026 | Enterprise | New plan | — | — | — |
| May 18, 2026 | Pro | New plan | — | $99 | — |
| May 18, 2026 | Growth | New plan | — | $49 | — |
| May 18, 2026 | Starter | New plan | — | $19 | — |
| Feb 14, 2025 | Enterprise | Reclassified | $119 | — | — |
| Feb 14, 2025 | Pro | Reclassified | $95 | $99 | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
Other Customer Support products
No confirmed alternatives yet.