Genesys Cloud
AutomatedCloud contact center and customer experience platform
Active plans
4
Total changes
4
Last change
May 18, 2026
Price trend
What we know about Genesys Cloud’s pricing
Moderately activeChanges in 12 months
4
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
—
Not enough peers tracked yet
Current pricing
Genesys Cloud CX 1
yearly$75/yr
$75/user/month billed annually
- Voice channel and call routing
- Speech-enabled IVR
- Analytics and reporting
- Virtual agents and native voicebot
- Agent Copilot
Genesys Cloud CX 2
yearly$115/yr
$115/user/month billed annually
Price history
Last 4 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| May 18, 2026 | Genesys Cloud CX 4 | new plan | — | $240 | — |
| May 18, 2026 | Genesys Cloud CX 3 | new plan | — | $155 | — |
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