Genesys Cloud
AutomatedCloud contact center and customer experience platform
Active plans
4
Total changes
4
Last change
May 18, 2026
Price trend
no history
What we know about Genesys Cloud’s pricing
Moderately activeChanges in 12 months
4
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Pricier than 94% of Customer Support tools (351 compared)
Current pricing
Genesys Cloud CX 1
monthly$900/mo
Billed annually
- yearly$900/yr($75/user/month billed annually)
- Voice channel and call routing
- Speech-enabled IVR
- Analytics and reporting
- Virtual agents and native voicebot
- Agent Copilot
Genesys Cloud CX 2
monthly$1,380/mo
Billed annually
- yearly$1,380/yr($115/user/month billed annually)
- Digital channels + voice (omnichannel)
- Quality assurance and compliance
- Predictive engagement and routing
- Social listening and engagement
- Speech and text analytics
Genesys Cloud CX 3
monthly$1,860/mo
Billed annually
- yearly$1,860/yr($155/user/month billed annually)
- Full workforce engagement management (WEM)
- Forecasting and scheduling
- Employee performance tracking
- All CX 2 features included
Genesys Cloud CX 4
monthly$2,880/mo
Billed annually
- yearly$2,880/yr($240/user/month billed annually)
- 30 AI Experience tokens per named agent
- Journey management
- Resource management
- All CX 3 features included
Price history
Last 4 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| May 18, 2026 | Genesys Cloud CX 4 | new plan | — | $240 | — |
| May 18, 2026 | Genesys Cloud CX 3 | new plan | — | $155 | — |
| May 18, 2026 | Genesys Cloud CX 2 | new plan | — | $115 | — |
| May 18, 2026 | Genesys Cloud CX 1 | new plan | — | $75 | — |
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