Genesys Cloud
AutomatedCloud contact center and customer experience platform
Genesys Cloud has 4 plans: paid plans from $900/month. We have not recorded a price change.
Genesys Cloud plans and prices
Genesys Cloud CX 1
monthly$900/mo
Billed annually
- yearly$900/yr($75/user/month billed annually)
- Voice channel and call routing
- Speech-enabled IVR
- Analytics and reporting
- Virtual agents and native voicebot
- Agent Copilot
Genesys Cloud CX 2
monthly$1,380/mo
Billed annually
- yearly$1,380/yr($115/user/month billed annually)
- Digital channels + voice (omnichannel)
- Quality assurance and compliance
- Predictive engagement and routing
- Social listening and engagement
- Speech and text analytics
Genesys Cloud CX 3
monthly$1,860/mo
Billed annually
- yearly$1,860/yr($155/user/month billed annually)
- Full workforce engagement management (WEM)
- Forecasting and scheduling
- Employee performance tracking
- All CX 2 features included
Genesys Cloud CX 4
monthly$2,880/mo
Billed annually
- yearly$2,880/yr($240/user/month billed annually)
- 30 AI Experience tokens per named agent
- Journey management
- Resource management
- All CX 3 features included
Price history
Last 0 recorded changes
No price changes recorded yet.
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