Genesys Cloud CX
AutomatedGenesys Cloud CX is an AI-powered omnichannel contact center platform offering voice, digital channels, workforce management, and analytics.
Active plans
4
Total changes
11
Last change
Jun 1, 2026
Price trend
no history
What we know about Genesys Cloud CX’s pricing
VolatileChanges in 12 months
16
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Pricier than 94% of Customer Support tools (351 compared)
Current pricing
Genesys Cloud CX 1
monthly$900/mo
Billed annually
- yearly$900/yr($75/user/month (billed annually))
- Voice channel and call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
Genesys Cloud CX 2
monthly$1,380/mo
Billed annually
- yearly$1,380/yr($115/user/month (billed annually))
- Everything in CX 1
- Digital channels (web messaging, email, SMS)
- Omnichannel routing
- Quality assurance and compliance
- Knowledge base and Agent Copilot
Genesys Cloud CX 3
monthly$1,860/mo
Billed annually
- yearly$1,860/yr($155/user/month (billed annually))
- Everything in CX 2
- Full workforce engagement management
- Forecasting and scheduling
- Speech and text analytics
- Social listening and engagement
Genesys Cloud CX 4
monthly$2,880/mo
Billed annually
- yearly$2,880/yr($240/user/month (billed annually))
- Everything in CX 3
- Agent Copilot included (no tokens)
- Journey management
- 30 AI Experience tokens/named agent/month
Price history
Last 11 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 1, 2026 | Genesys Cloud CX 4 | new plan | — | $240 | — |
| Jun 1, 2026 | Genesys Cloud CX 3 | new plan | — | $155 | — |
| Jun 1, 2026 | Genesys Cloud CX 2 | new plan | — | $115 | — |
| Jun 1, 2026 | Genesys Cloud CX 1 | new plan | — | $75 | — |
| Jun 1, 2026 | Genesys Cloud CX 4 | new plan | — | $240 | — |
| Jun 1, 2026 | Genesys Cloud CX 3 | new plan | — | $155 | — |
| Jun 1, 2026 | Genesys Cloud CX 2 | new plan | — | $115 | — |
| Jun 1, 2026 | Genesys Cloud CX 1 | new plan | — | $75 | — |
| Jun 1, 2026 | Genesys Cloud CX 4 | new plan | — | $240 | — |
| Jun 1, 2026 | Genesys Cloud CX 3 | new plan | — | $155 | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
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