Helpdesk
AutomatedEmail-Based Help Desk Ticketing Software for Support Teams
Helpdesk has 3 plans: paid plans from $25/month and custom pricing for larger teams. We have not recorded a price change.
Helpdesk plans and prices
Essential
monthly$25/mo
- yearly$228/yr($19 per user / mo billed annually ($228/yr))
- Ticketing — Inbox and tickets
- Statuses and priorities — Included
- Automated assignment — Included
- Canned responses — Included
- Ticketing rules — 3 rules
- AI Agents — 1 AI Agent
- AI resolutions — 10 resolutions
- AI Copilot — Included
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- Reply suggestions — 5 suggestions
- AI text edits — 5 edits
- Channels — Email, Website chat, Messenger, SMS, Selling through Shopify
Growth
monthly$79/mo
$79 per user / mo
- yearly$948/yr($79 per user / mo billed annually ($948/yr))
- Everything in Essential, plus
- 20 custom fields
- 10 ticketing rules
- Up to 10 teams
- Shared canned responses
- Unlimited history
- AI — 10 AI Agents
- AI resolutions — 200
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- Ticket summaries
- Tag suggestions
- Automated tags
- Team and scale
- Chat supervision
- Chat takeover
- Agent activity
- Performance reports
- 30 proactive campaigns
Enterprise
Custom
- Everything in Growth, plus
- Custom AI Agents
- Tailored workflows
- Multiple brands
- Custom roles
- Plugged into your data
- A dedicated team for your account
- Dedicated Account Manager
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- Personalized onboarding
- Product training
- Direct engineering support
- Security assistance
- No procurement surprises
- SOC 2 Type 2
- HIPAA compliance
- SLAs and compliance
- White-label widget
- SSO and audit logs
Price history
Last 3 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 27, 2026 | Enterprise | New plan | — | — | — |
| Jul 27, 2026 | Growth | New plan | — | $79 | — |
| Jul 27, 2026 | Essential | New plan | — | $19 | — |
Other Customer Support products
No confirmed alternatives yet.