Helprace
AutomatedCustomer service platform with ticketing, knowledge base, and community
Helprace has 3 plans: paid plans from $18/year. We have not recorded a price change.
Helprace plans and prices
Tickets
yearly$18/yr
$18 agent/month billed annually
- yearly$18/yr($18 agent/month billed annually)
- monthly$18/mo($18 agent/month billed annually)
- Unlimited Mailboxes
- Domain Mapping — Custom domain for your portal (help.yourcompany.com).
- Custom Domain SSL — Secure https:// protocol for your portal and its domain alias.
- Saved Replies — Answer common questions with a preset response.
- Macros — Update multiple ticket properties with one click.
- Agent Collision — Real-time alerts when others are viewing or editing.
- User Profiles — Editable, auto-populated customer profiles that let you track all previous history of interactions.
- Single Sign-On — Sign in to Helprace using your app or website.
Show all 35 featuresShow fewer
- Developer API — Integrate with your website or app using REST API.
- Webhooks — Call a script on your server after a ticket, topic, or user event.
- Moderation — Approve user submissions before or after they go live.
- Workflows — Run automated tasks when conditions are met (update / route tickets, send notifications).
- Satisfaction Rating — Ask for feedback (when a ticket is solved or after an agent response).
- Reports — Track team performance, support loads, user satisfaction.
- Internal & Public Docs — Restrict content to staff, registered users, or make it public.
- Self-Service Portal — A support page for users to find answers themselves.
- Instant Answers — Relevant suggestions as users fill out submission form.
- User Portal Customization — Add custom header, footer, CSS and JavaScript to your portal.
- Multiple Product Support — Divide products, services, or departments into sub-portals.
- SLA — Know when your agents aren't meeting your mandated Service Level Agreement goals.
- Custom Fields — Set up extra fields to store ticket data (required & optional).
- Teams — Create teams for different departments and office branches.
- Ticket Restrictions — Restrict ticket access to teams. Ticket visibility according to team.
- Advanced Workflows — Automated rules and email notifications for teams, user groups and organizations.
- Advanced Ticket Routing — Route tickets to team automatically based on ticket group, organization and other attributes.
- Auto-assign Within Team — Assign tickets automatically within a team (in round robin or to least busy agents).
- Organizations — Organizations allow users to share tickets and access restricted spaces.
- Ticket Sharing Within Organization — Users from same organization can view or collaborate on each other's tickets.
- User Groups — Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
- Custom Space Restrictions — Limit knowledge base and community spaces to certain users, teams and organization members.
- Contact Cloud — Pull in publicly available user information to user profiles.
- Public & Private Communities — Discussions for staff, registered users, or the public.
- Crowd Help — Get users to help each other and reduce your support loads.
- User Feedback — Collect, prioritize and implement user-generated ideas.
- Regional Data Hosting — Set the data center region in which your Helprace data is kept (EU or US).
Helpdesk
yearly$27/yr
$27 agent/month billed annually
- yearly$27/yr($27 agent/month billed annually)
- monthly$27/mo($27 agent/month billed annually)
- Unlimited Mailboxes
- Domain Mapping — Custom domain for your portal (help.yourcompany.com).
- Custom Domain SSL — Secure https:// protocol for your portal and its domain alias.
- Saved Replies — Answer common questions with a preset response.
- Macros — Update multiple ticket properties with one click.
- Agent Collision — Real-time alerts when others are viewing or editing.
- User Profiles — Editable, auto-populated customer profiles that let you track all previous history of interactions.
- Single Sign-On — Sign in to Helprace using your app or website.
Show all 35 featuresShow fewer
- Developer API — Integrate with your website or app using REST API.
- Webhooks — Call a script on your server after a ticket, topic, or user event.
- Moderation — Approve user submissions before or after they go live.
- Workflows — Run automated tasks when conditions are met (update / route tickets, send notifications).
- Satisfaction Rating — Ask for feedback (when a ticket is solved or after an agent response).
- Reports — Track team performance, support loads, user satisfaction.
- Internal & Public Docs — Restrict content to staff, registered users, or make it public.
- Self-Service Portal — A support page for users to find answers themselves.
- Instant Answers — Relevant suggestions as users fill out submission form.
- User Portal Customization — Add custom header, footer, CSS and JavaScript to your portal.
- Multiple Product Support — Divide products, services, or departments into sub-portals.
- SLA — Know when your agents aren't meeting your mandated Service Level Agreement goals.
- Custom Fields — Set up extra fields to store ticket data (required & optional).
- Teams — Create teams for different departments and office branches.
- Ticket Restrictions — Restrict ticket access to teams. Ticket visibility according to team.
- Advanced Workflows — Automated rules and email notifications for teams, user groups and organizations.
- Advanced Ticket Routing — Route tickets to team automatically based on ticket group, organization and other attributes.
- Auto-assign Within Team — Assign tickets automatically within a team (in round robin or to least busy agents).
- Organizations — Organizations allow users to share tickets and access restricted spaces.
- Ticket Sharing Within Organization — Users from same organization can view or collaborate on each other's tickets.
- User Groups — Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
- Custom Space Restrictions — Limit knowledge base and community spaces to certain users, teams and organization members.
- Contact Cloud — Pull in publicly available user information to user profiles.
- Public & Private Communities — Discussions for staff, registered users, or the public.
- Crowd Help — Get users to help each other and reduce your support loads.
- User Feedback — Collect, prioritize and implement user-generated ideas.
- Regional Data Hosting — Set the data center region in which your Helprace data is kept (EU or US).
Complete
yearly$36/yr
$36 agent/month billed annually
- yearly$36/yr($36 agent/month billed annually)
- monthly$36/mo($36 agent/month billed annually)
- Unlimited Mailboxes
- Domain Mapping — Custom domain for your portal (help.yourcompany.com).
- Custom Domain SSL — Secure https:// protocol for your portal and its domain alias.
- Saved Replies — Answer common questions with a preset response.
- Macros — Update multiple ticket properties with one click.
- Agent Collision — Real-time alerts when others are viewing or editing.
- User Profiles — Editable, auto-populated customer profiles that let you track all previous history of interactions.
- Single Sign-On — Sign in to Helprace using your app or website.
Show all 35 featuresShow fewer
- Developer API — Integrate with your website or app using REST API.
- Webhooks — Call a script on your server after a ticket, topic, or user event.
- Moderation — Approve user submissions before or after they go live.
- Workflows — Run automated tasks when conditions are met (update / route tickets, send notifications).
- Satisfaction Rating — Ask for feedback (when a ticket is solved or after an agent response).
- Reports — Track team performance, support loads, user satisfaction.
- Internal & Public Docs — Restrict content to staff, registered users, or make it public.
- Self-Service Portal — A support page for users to find answers themselves.
- Instant Answers — Relevant suggestions as users fill out submission form.
- User Portal Customization — Add custom header, footer, CSS and JavaScript to your portal.
- Multiple Product Support — Divide products, services, or departments into sub-portals.
- SLA — Know when your agents aren't meeting your mandated Service Level Agreement goals.
- Custom Fields — Set up extra fields to store ticket data (required & optional).
- Teams — Create teams for different departments and office branches.
- Ticket Restrictions — Restrict ticket access to teams. Ticket visibility according to team.
- Advanced Workflows — Automated rules and email notifications for teams, user groups and organizations.
- Advanced Ticket Routing — Route tickets to team automatically based on ticket group, organization and other attributes.
- Auto-assign Within Team — Assign tickets automatically within a team (in round robin or to least busy agents).
- Organizations — Organizations allow users to share tickets and access restricted spaces.
- Ticket Sharing Within Organization — Users from same organization can view or collaborate on each other's tickets.
- User Groups — Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.
- Custom Space Restrictions — Limit knowledge base and community spaces to certain users, teams and organization members.
- Contact Cloud — Pull in publicly available user information to user profiles.
- Public & Private Communities — Discussions for staff, registered users, or the public.
- Crowd Help — Get users to help each other and reduce your support loads.
- User Feedback — Collect, prioritize and implement user-generated ideas.
- Regional Data Hosting — Set the data center region in which your Helprace data is kept (EU or US).
Price history
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