Help Scout
AutomatedCustomer support platform with shared inbox, live chat, knowledge base, and AI-powered workflows for growing teams.
Active plans
5
Total changes
11
Last change
Jul 28, 2026
Price trend
no history
What we know about Help Scout’s pricing
VolatileChanges in 12 months
13
Cadence
Every 5 days
Direction
New plan recently added
Category position
Cheaper than 98% of Customer Support tools (351 compared)
Current pricing
Free
monthlyFree
- 5 users
- 1 Inbox
- 1 Docs site
Standard
monthly$25/mo
$25/user/mo
- Multiple Inboxes
- Live chat and SMS
- WhatsApp, Instagram, and Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
monthly$45/mo
$45/user/mo
- Users(50)
- Inboxes(5)
- Advanced workflows(500)
- Tags(Unlimited)
- Saved replies(Unlimited)
- Customer profiles & history(null)
- Shared Inbox(5)
- Contacts(Unlimited)
- WhatsApp(null)
- Snooze(null)
Pro
monthly$75/mo
$75/user/mo
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
AI Answers Add-on
usage based$0.75
$0.75/resolution
- Cost per resolution($0.75)
- Easy setup(null)
- 3-month free trial(null)
Price history
Last 11 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 28, 2026 | AI Answers Add-on | new plan | — | $0.75 | — |
| Jun 1, 2026 | Pro | new plan | — | $75 | — |
| Jun 1, 2026 | Plus | new plan | — | $45 | — |
| Jun 1, 2026 | Standard | new plan | — | $25 | — |
| Jun 1, 2026 | Free | new plan | — | $0 | — |
| Jun 1, 2026 | Pro | new plan | — | $75 | — |
| Jun 1, 2026 | Plus | new plan | — | $45 | — |
| Jun 1, 2026 | Standard | new plan | — | $25 | — |
| Jun 1, 2026 | Free | new plan | — | $0 | — |
| Jun 1, 2026 | Pro | new plan | — | $75 | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
Similar to Help Scout.
No confirmed competitors yet. These are Customer Support products at a similar price, matched automatically — not verified alternatives.