Help Scout
AutomatedCustomer support platform with shared inbox, live chat, knowledge base, and AI-powered workflows for growing teams.
Help Scout has 5 plans: a free plan and paid plans from $0.75. We have not recorded a price change.
Help Scout plans and prices
Free
$0
- 5 users
- 1 Inbox
- 1 Docs site
Standard
monthly$25/mo
$25/user/mo
- Multiple Inboxes
- Live chat and SMS
- WhatsApp, Instagram, and Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
monthly$45/mo
$45/user/mo
- Users — 50
- Inboxes — 5
- Advanced workflows — 500
- Tags — Unlimited
- Saved replies — Unlimited
- Customer profiles & history — null
- Shared Inbox — 5
- Contacts — Unlimited
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- WhatsApp — null
- Snooze — null
Pro
monthly$75/mo
$75/user/mo
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
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- Strategic account manager
- Preferred pricing on Aircall
AI Answers Add-on
usage based$0.75
$0.75/resolution
- Cost per resolution — $0.75
- Easy setup — null
- 3-month free trial — null
Price history
Last 1 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 28, 2026 | AI Answers Add-on | New plan | — | $0.75 | — |
Other Customer Support products
No confirmed alternatives yet.