Intercom
AutomatedCustomer messaging platform for support, engagement, and onboarding
Active plans
3
Total changes
11
Last change
Jul 24, 2026
Price trend
Expert plan
What we know about Intercom’s pricing
VolatileChanges in 12 months
13
24 all-time
Cadence
Every 8 weeks
Direction
Recently restructured
Category position
Middle of the pack for Communication (653 compared)
Current pricing
Essential
monthly$29/mo
$29 per seat/mo
- monthly$29/mo($29 per seat/mo)
- overage$0.99($0.99 per Fin outcome)
- overage$0.99($0.99 per Fin outcome)
- Includes Fin AI Agent
- Customer support for individuals, startups, and small businesses.
- Fin for service, sales & ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
monthly$85/mo
$85 per seat/mo
- monthly$85/mo($85 per seat/mo)
- overage$0.99($0.99 per Fin outcome)
- overage$0.99($0.99 per Fin outcome)
- Includes Fin AI Agent
- Every Essential feature, plus
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
monthly$132/mo
$132 per seat/mo
- monthly$132/mo($132 per seat/mo)
- overage$0.99($0.99 per Fin outcome)
- overage$0.99($0.99 per Fin outcome)
- Includes Fin AI Agent
- Every Advanced feature, plus
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Price history
Last 11 changes
$85.00→$39.00(-54.1%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 24, 2026 | Expert | restructure | $132 | $99 | — |
| Jul 24, 2026 | Advanced | restructure | $85 | $39 | — |
| Jul 24, 2026 | Proactive Support Plus | removed plan | $99 | — | — |
| May 17, 2026 | Expert | new plan | — | $132 | — |
| May 17, 2026 | Advanced | new plan | — | $85 | — |
| May 17, 2026 | Essential | new plan | — | $29 | — |
| Nov 5, 2025 | Expert Plan | removed plan | — | — | — |
| Nov 5, 2025 | Advanced Plan | removed plan | — | — | — |
| Nov 5, 2025 | Essential Plan | removed plan | — | — | — |
| Nov 5, 2025 | Proactive Support Plus | new plan | — | $99 | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
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