PagerDuty Operations Cloud has 4 plans: a free plan, paid plans from $25/month and custom pricing for larger teams. We have not recorded a price change.
PagerDuty Operations Cloud plans and prices
Free
$0
International phone/SMS notifications — 100/month included
On-call Schedule — 1
Escalation Policy — 1
API Calls — Included
Integrations — 750+ out-of-box integrations
Maintenance windows — No maintenance windows ever
Professional
monthly
$25/mo
$25/user/mo
yearly$252/yr($21/user/mo (yearly))
Basic Chat Experience — Slack, Microsoft Teams
International phone/SMS notifications — More
On-call Schedules — More
Escalation Policies — More
Major Incident Workflow Template — Limited triggers & actions
External Status Page — Up to 250 subscribers
Predefined Incident Roles — 2
Predefined Incident Types — 3
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Teams — 2
SSO — Yes
Basic ticketing integrations — Email support
Business
monthly
$49/mo
$49/user/mo
yearly$492/yr($41/user/mo (yearly))
Custom Fields — Yes
Custom Incident Types — Up to 3
Expanded triggers and actions — On Incident Workflows
Advanced admin features — Yes
Advanced ITSM integrations — Yes
Multi-year historical data access — Yes
Internal Status Pages — Yes
External Status Page — Up to 500 subscribers
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PagerDuty Advance — 5,000 one-time AI Actions
Enterprise
Custom
Full Chat Experience — With Premium Slack Actions
Incident Workflows — Conditionals, Loops, and Delays
Incident Workflows — Advanced Actions
Custom Incident Roles — 10
Custom Incident Types — Up to 100
Post-Incident Reviews — Available
Bi-directional Custom Field Sync with ServiceNow — Yes