Microsoft Dynamics 365
AutomatedEnterprise ERP and CRM business applications suite
Microsoft Dynamics 365 has 12 plans: paid plans from $30/year and custom pricing for larger teams. We have not recorded a price change.
Microsoft Dynamics 365 plans and prices
Dynamics 365 Sales Professional
yearly$65/yr
$65.00 user/month, paid yearly
- Sales force automation
- Mobile app
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation — Limited
- Custom apps
- Conversation intelligence — Included capacity
- Sales engagement — Included capacity
Show all 15 featuresShow fewer
- Copilot in Dynamics 365
- Copilot in Outlook
- Copilot in Teams
- Sales Qualification Agent
- Sales Opportunity Agent
- Sales Research Agent
- Sales Close Agent (Preview)
Dynamics 365 Sales Enterprise
yearly$105/yr
$105.00 user/month, paid yearly
- Sales force automation
- Mobile app
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Custom apps
- Advanced sales force automation
- Conversation intelligence — Included capacity
Show all 17 featuresShow fewer
- Sales engagement
- Advanced sales engagement
- Copilot in Dynamics 365
- Copilot in Outlook
- Copilot in Teams
- Sales Qualification Agent
- Sales Opportunity Agent
- Sales Research Agent
- Sales Close Agent (Preview)
Dynamics 365 Sales Premium
yearly$150/yr
$150.00 user/month, paid yearly
- Sales force automation
- Mobile app
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Custom apps
- Advanced sales force automation
- Conversation intelligence — Included capacity
Show all 19 featuresShow fewer
- Sales engagement — Included capacity
- Advanced sales engagement
- Copilot in Dynamics 365
- Copilot in Outlook
- Copilot in Teams
- Copilot Credits — 1,000 per user/month
- Sales Qualification Agent
- Sales Opportunity Agent
- Sales Research Agent
- Sales Close Agent (Preview)
- Prebuilt customizable intelligence solutions for sellers and managers
Dynamics 365 Sales Relationship Sales
Custom
- Sales force automation
- Mobile app
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Custom apps
- Advanced sales force automation
- Conversation intelligence — Included capacity
Show all 18 featuresShow fewer
- Sales engagement
- Advanced sales engagement
- LinkedIn Sales Navigator
- Copilot in Dynamics 365
- Copilot in Outlook
- Copilot in Teams
- Sales Qualification Agent
- Sales Opportunity Agent
- Sales Research Agent
- Sales Close Agent (Preview)
Dynamics 365 Customer Service Professional
yearly$50/yr
$50.00 user/month, paid yearly
- Case management
- Knowledge management
- Microsoft 365 interoperation
- Unlimited named users
- Leads (creation only)
- Microsoft Power BI
- Microsoft Teams integration
- Copilot in Customer Service
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- Embedded intelligence
- Multisession support
- Unified routing
- Analytics and KPI reporting
- Forecasting and scheduling
- Portals
- Custom applications (Power Apps)
- Workflow automation (Power Automate)
- Customer Intent Agent — Requires Copilot Credits
- Customer Knowledge Management Agent — Requires Copilot Credits
- Case Management Agent — Requires Copilot Credits
- Quality Evaluation Agent — Requires Copilot Credits
Dynamics 365 Customer Service Enterprise
yearly$105/yr
$105.00 user/month, paid yearly
- Case management
- Knowledge management
- Microsoft 365 interoperation
- Unlimited named users
- Leads (creation only)
- Microsoft Power BI
- Microsoft Teams integration
- Copilot in Customer Service
Show all 21 featuresShow fewer
- Embedded intelligence
- Multisession support
- Unified routing
- Analytics and KPI reporting
- Forecasting and scheduling
- Portals
- Custom applications (Power Apps)
- Workflow automation (Power Automate)
- Advanced service capabilities for personalized experience
- Customer Intent Agent — Requires Copilot Credits
- Customer Knowledge Management Agent — Requires Copilot Credits
- Case Management Agent — Requires Copilot Credits
- Quality Evaluation Agent — Requires Copilot Credits
Dynamics 365 Customer Service Premium
yearly$195/yr
$195.00 user/month, paid yearly
- Case management
- Knowledge management
- Microsoft 365 interoperation
- Unlimited named users
- Leads (creation only)
- Microsoft Power BI
- Microsoft Teams integration
- Copilot in Customer Service
Show all 22 featuresShow fewer
- Embedded intelligence
- Multisession support
- Unified routing
- Analytics and KPI reporting
- Forecasting and scheduling
- Portals
- Custom applications (Power Apps)
- Workflow automation (Power Automate)
- Advanced service capabilities for personalized experience
- Integrated contact center (CCaaS)
- Customer Intent Agent — Included capacity
- Customer Knowledge Management Agent — Included capacity
- Case Management Agent — Included capacity
- Quality Evaluation Agent — Included capacity
Dynamics 365 Field Service
yearly$105/yr
$105.00 user/month, paid yearly
- App access
- Access to Dynamics 365 Guides
- Access to Dynamics 365 Remote Assist
- Vendor and contractor management
- Scheduling and resource dispatching
- Planned maintenance agreements
- Returns processing
- AI assistance from Copilot
Show all 10 featuresShow fewer
- Technician performance analysis
- Scheduling Operations Agent access
Dynamics 365 Field Service Contractor
yearly$50/yr
$50.00 user/month, paid yearly
- App access
- Access to Dynamics 365 Guides — Limited
- Access to Dynamics 365 Remote Assist — Limited
- Vendor and contractor management — Limited
- Scheduling and resource dispatching — Limited
- Scheduling Operations Agent access
Dynamics 365 Field Service Resource Scheduling Optimization
yearly$2.50/mo
billed annually · $30/yr
$30.00 resource/month, paid yearly
- yearly$30/yr($30.00 resource/month, paid yearly)· billed annually
- Automated scheduling optimization for resources
Dynamics 365 Finance
yearly$210/yr
$210.00 user/month, paid yearly
- Core Financials - Read-only access
- Core Financials - Restricted access
- Core Financials - Full access
- Business Performance Planning - Read-only access
- Business Performance Planning - Admin/creator access
- Business Performance Analytics - Read-only access
- Business Performance Analytics - Core reporting and insights
- AI capabilities within Dynamics 365 Finance
Show all 13 featuresShow fewer
- Financial planning and analysis
- Accounting and financial close
- Tax management
- Quote to cash
- Cash management
Dynamics 365 Finance Premium
yearly$300/yr
$300.00 user/month, paid yearly
- Core Financials - Read-only access
- Core Financials - Restricted access
- Core Financials - Full access
- Business Performance Planning - Read-only access
- Business Performance Planning - Admin/creator access
- Business Performance Analytics - Read-only access
- Business Performance Analytics - Core reporting and insights
- AI capabilities within Dynamics 365 Finance
Show all 17 featuresShow fewer
- Financial planning and analysis
- Accounting and financial close
- Tax management
- Quote to cash
- Cash management
- Higher capacity and storage entitlements
- Advanced business performance management
- Copilot Credits — 1,000 per user/month
- Account Reconciliation Agent access
Price history
Last 0 recorded changes
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