Productlane
Under review· 1Customer support and feedback platform integrated with Linear for product teams, featuring shared inboxes, live chat, help center, and AI support agent.
Active plans
3
Total changes
3
Last change
Jun 11, 2026
Price trend
no history
What we know about Productlane’s pricing
Moderately activeChanges in 12 months
3
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Middle of the pack for Customer Support (351 compared)
Current pricing
Starter
monthly$29/mo
$29/user/mo
- overage$0.79($0.79/resolution after 25 included)
- AI resolutions included(25)
- Shared email inbox
- Linear integration
- Live Chat
- Productlane Agent
- AI Assistant
- AI Drafts
- Routines
- Self-updating Help Center
- Feature requests
- Custom domain
Pro
monthly$59/mo
$59/user/mo
- overage$0.79($0.79/resolution after 50 included)
- 100 AI resolutions included ($0.79/resolution after)
- All Starter features
- Shared Slack inbox
- AI Support Agent
- Custom Data
- Custom theme
- Custom views
- Reporting
Scale
monthly$99/mo
$99/user/mo
- overage$0.79($0.79/resolution after 100 included)
- 200 AI resolutions included ($0.79/resolution after)
- All Pro features
- Customer Support Portal
- Multiple portals
- Multi-Language
- Private portal
- SSO (JWT)
- Snippets
- SLA policies
Price history
Last 3 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 11, 2026 | Scale | new plan | — | $99 | — |
| Jun 11, 2026 | Pro | new plan | — | $59 | — |
| Jun 11, 2026 | Starter | new plan | — | $29 | — |
Similar to Productlane.
No confirmed competitors yet. These are Customer Support products at a similar price, matched automatically — not verified alternatives.