ProProfs Help Desk
Under review· 2Email ticketing and help desk software with AI-powered ticket management and omnichannel support.
Active plans
4
Total changes
4
Last change
Jun 6, 2026
Price trend
no history
What we know about ProProfs Help Desk’s pricing
Moderately activeChanges in 12 months
4
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Cheaper than 71% of Customer Support tools (351 compared)
Current pricing
Free
monthlyFree
- Single agent
- 100 tickets/month
- Unlimited Inboxes
- Unlimited Ticket History
- Tags, Labels & Search
- Canned Responses
- Mobile App
Essentials
monthly$19.99/mo
$19.99/agent/mo
- yearly$239.88/yr($19.99/mo billed annually ($239.88/yr))
- AI Lite - Smart Ticket Assignment
- AI Response Drafts(Generate up to 50 AI-drafted replies per month)
- AI Ticket Categorization
- AI Grammar & Spell Check
- Email Ticketing(1,000 tickets/month)
- Inbox, Tags & Search
- Responses & Files
- Basic automation rules
- Basic reports
- Auto-Send CSAT After Every Ticket
- CSAT Score Dashboard
- Email & Live Chat Support
Business
monthly$29.99/mo
$29.99/agent/mo
- yearly$359.88/yr($29.99/mo billed annually ($359.88/yr))
- AI - Resolve 5x Faster
- AI First Response Generator
- AI Tone Rewriting
- Unlimited Inboxes
- Custom ticket forms
- Merge & Bulk Ops
- Advanced search
- Omnichannel Inbox
- Web forms
- Smart workflow automation
- Ticket volume trends
- Advanced CSAT
- CSAT tracking & reports
- Support Chat, Email & Phone
Business Complete Elite
yearly$719.88/yr
$59.99/agent/mo (annual only)
- 15,000 tickets/month
- Annual plans only
- AI Emotion & Sentiment Detection
- AI Tone & Redaction
- Workflow Modeling
- Native mobile app
- Omnichannel (WhatsApp, Facebook, etc.)
- Smart Ticket Flow
- Team Governance
- Performance Analytics
- NPS tracking
- Custom Dashboards
- API & Webhooks
Price history
Last 4 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 6, 2026 | Business Complete Elite | new plan | — | $59.99 | — |
| Jun 6, 2026 | Business | new plan | — | $29.99 | — |
| Jun 6, 2026 | Essentials | new plan | — | $19.99 | — |
| Jun 6, 2026 | Free | new plan | — | $0 | — |
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