Request Tracker (Cloud RT)
AutomatedFully managed cloud ticketing and help desk system for teams of all sizes, based on the open-source Request Tracker.
Active plans
4
Total changes
4
Last change
Jun 11, 2026
Price trend
no history
What we know about Request Tracker (Cloud RT)’s pricing
Moderately activeChanges in 12 months
4
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Middle of the pack for Customer Support (351 compared)
Current pricing
Starter
monthly$180/mo
$15/user/month billed annually (from 5 users)
- monthly$15/mo($15/user/month (billed monthly))
- yearly$180/yr($15/user/month billed annually (from 5 users))
- Dedicated environment
- Full RT feature set
- Managed security patching and updates
- 250 tickets/month
- 10 GB secure storage
- Documentation & community
Business
monthly$348/mo
$29/user/month billed annually (from 10 users)
- yearly$348/yr($29/user/month billed annually (from 10 users))
- Dedicated environment
- Full RT feature set
- 1,000 tickets/month
- 30 GB secure storage
- Email support
- 2 business day SLA
- 7-day backups
- Custom domain
Growth
monthly$39/mo
$39/user/month (tailored to organization)
- yearly$39/yr($39/user/month (tailored to organization))
- Dedicated environment
- Full RT feature set
- 5,000 tickets/month
- 75 GB secure storage
- Email & chat support
- 1 business day SLA
- SSO (Gmail / SAML)
- Data residency & failover
- Development environment
Enterprise
monthlyCustom
- monthlyCustom pricing - Contact Sales
- customContact sales
- Unlimited tickets
- 1 TB+ secure storage
- Email & chat support
- 4 business hour SLA
- SSO (Gmail / SAML)
- Data residency & failover
- Development environment
Price history
Last 4 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 11, 2026 | Enterprise | new plan | — | — | — |
| Jun 11, 2026 | Growth | new plan | — | $39 | — |
| Jun 11, 2026 | Business | new plan | — | $29 | — |
| Jun 11, 2026 | Starter | new plan | — | $15 | — |
Similar to Request Tracker (Cloud RT).
No confirmed competitors yet. These are Customer Support products at a similar price, matched automatically — not verified alternatives.