Request Tracker (Cloud RT)
AutomatedFully managed cloud ticketing and help desk system for teams of all sizes, based on the open-source Request Tracker.
Request Tracker (Cloud RT) has 4 plans: paid plans from $39/month and custom pricing for larger teams. We have not recorded a price change.
Request Tracker (Cloud RT) plans and prices
Starter
monthly$180/mo
$15/user/month billed annually (from 5 users)
- monthly$15/mo($15/user/month (billed monthly))
- yearly$180/yr($15/user/month billed annually (from 5 users))
- Dedicated environment
- Full RT feature set
- Managed security patching and updates
- 250 tickets/month
- 10 GB secure storage
- Documentation & community
Business
monthly$348/mo
$29/user/month billed annually (from 10 users)
- yearly$348/yr($29/user/month billed annually (from 10 users))
- Dedicated environment
- Full RT feature set
- 1,000 tickets/month
- 30 GB secure storage
- Email support
- 2 business day SLA
- 7-day backups
- Custom domain
Growth
monthly$39/mo
$39/user/month (tailored to organization)
- yearly$39/yr($39/user/month (tailored to organization))
- Dedicated environment
- Full RT feature set
- 5,000 tickets/month
- 75 GB secure storage
- Email & chat support
- 1 business day SLA
- SSO (Gmail / SAML)
- Data residency & failover
Show all 9 featuresShow fewer
- Development environment
Enterprise
Custom
- Unlimited tickets
- 1 TB+ secure storage
- Email & chat support
- 4 business hour SLA
- SSO (Gmail / SAML)
- Data residency & failover
- Development environment
Price history
Last 0 recorded changes
No price changes recorded yet.
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