Screendesk
AutomatedScreendesk is a screen recording and video call platform for customer support teams that integrates with major helpdesks.
Screendesk has 4 plans: a free plan, paid plans from $96/year and custom pricing for larger teams. We have not recorded a price change.
Screendesk plans and prices
Free
$0
- General Agents — Unlimited
- Recordings & Bug Reports — 10 per month total
- Screen recordings retention — 30 days
- Screen Recording Duration — 10 min
- Labels for analytics
- Video Library
- Trim Recordings
- Custom Thumbnails
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- Call-to-actions
- Bug Reports
- Instant Replay
- Screenshots with annotations
- Video Calls with Screensharing
- Custom Branding
- Helpdesk Integrations — Zendesk, Intercom, Freshdesk, Freshchat, Jira Service Desk, HubSpot, HelpScout
- Automations
- Other workflows — Forward Recordings
- Other integrations — Slack, Zapier
- Analytics Viewer Insights
- Helpdesk Tags
- Powered by AI
- Security and Team management — Storage Location (US or EU), Role-Based Permissions (Admin/Member)
- Privacy and compliance
- Support and services — Channels (Email, Live Chat), Support (Standard)
Plus
yearly$96/yr
€8/agent/mo
- monthly$10/mo(€10/agent/mo)
- Unlimited recordings & bug reports
- Unlimited retention
- Remove Screendesk branding
- Private folders & 2FA
- Recordings privacy settings
Pro
yearly$180/yr
€15/agent/mo
- monthly$18/mo(€18/agent/mo)
- Unlimited video calls with screensharing
- AI summary & transcripts
- Automations (Jira, GitHub, Slack)
- Hide sensitive data
- Priority support & dedicated account manager
Enterprise
Custom
- General Agents — Unlimited
- Recordings & Bug Reports — Unlimited
- Screen recordings retention — Unlimited
- Video Calls with Screensharing — Unlimited
- Screen Recording Duration — 10 min
- Labels for analytics
- Video Library
- Trim Recordings
Show all 30 featuresShow fewer
- Custom Thumbnails
- Call-to-actions
- Bug Reports
- Instant Replay
- Autofill title and repro steps with AI
- Screenshots with annotations
- Video Calls with Screensharing
- Video calls recordings
- Transcripts
- Chat
- Up to 10 users per call
- Custom Branding — Remove Screendesk branding
- Helpdesk Integrations — Zendesk, Intercom, Freshdesk, Freshchat, Jira Service Desk, HubSpot, HelpScout
- Automations — Jira, GitHub Issues, Slack, Trello, Webhooks, Email
- Other workflows — Forward Recordings
- Other integrations — Slack, Zapier
- Analytics Viewer Insights
- Helpdesk Tags
- Powered by AI — AI Summary
- Security and Team management — Storage Location (US or EU), Role-Based Permissions (Admin/Member)
- Privacy and compliance
- Support and services — Channels (Email, Live Chat), Support (Priority)
Price history
Last 4 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 4, 2026 | Enterprise | New plan | — | — | — |
| Jun 4, 2026 | Pro | New plan | — | $15 | — |
| Jun 4, 2026 | Plus | New plan | — | $8 | — |
| Jun 4, 2026 | Free | New plan | — | $0 | — |
Other Customer Support products
No confirmed alternatives yet.