Desk365

• Manage up to 50 tickets per month
• Lifetime free plan
• Ideal for solopreneurs or personal projects

Billed annually

• Omni-channel Ticketing
• Email(Easily manage and track customer tickets directly from your email inbox.)
• Microsoft Teams(Manage tickets seamlessly without leaving Microsoft Teams.)
• Support Portal(Access all your tickets, track their progress, and easily find solutions by browsing the knowledge base.)
• Web Form, Web Widget(Make it easy for users to submit tickets or find help right from your website.)
• Workflow Automation(Save time by automating repetitive tasks and ticket workflows.)
• SLA Reminders & Escalations(Stay on top of deadlines with reminders and automatic escalations for overdue tickets.)
• Canned Responses(Create a library of templated responses.)
• Custom Ticket Fields & Status(Collect relevant details and keep track of your tickets with custom fields and custom statuses.)
• Custom Ticket Forms(Tailor ticket submission forms to suit your team's needs.)
• Custom Domain(Host your support portal on your own domain for a professional touch.)
• Custom Roles(Assign roles and permissions that align with your team's structure.)
• Custom Email Templates(Customize and save email templates to get alerted on major ticket events.)
• Custom Helpdesk Language(Choose from any one of 30 available languages for your Helpdesk.)
• WYSIWYG Editor(Create and edit support articles with a visual editor.)
• Self-service Portal(Provide instant answers with a centralized library of articles and FAQs.)
• Productivity Reports(Measure team output and operational efficiency.)
• Ticket Trend Reports(Track ticket volume and pattern changes.)
• Agent Performance Reports(Evaluate agent workload and response metrics.)
• Custom Reports(Build reports tailored to your business needs.)
• MFA & Custom Password Policies(Advanced authentication options and password policies to secure access.)

Billed annually

• Change/Approval Management(Streamline changes with automated approval workflows.)
• Ticket Assignment(Round Robin Ticket Assignments.)
• Load-Based Ticket Assignments(Assign tickets based on agent workload.)
• Time-Based Automations(Trigger actions after specific time events for efficiency.)
• Ticket Closure Rules(Enforce conditions to ensure tickets are thoroughly resolved.)
• Advanced Ticketing and Integrations(Ticket Watchers.)
• Company Managers(Assign managers to oversee company-wide tickets.)
• Time Tracking(Log time spent on resolving tickets.)
• Tasks To Do(Track and manage ticket-related tasks with checklists.)
• CSAT Surveys(Collect customer satisfaction ratings post-resolution.)
• Microsoft Entra ID Sync(Sync user data securely with Microsoft Entra ID integration.)
• Multiple Dashboards(Create and customize multiple dashboards to view information most important to you.)
• Scheduled Exports(Automate and deliver ticket exports on schedule.)
• Global Collaboration(Multilingual Helpdesk.)
• Multiple Business Hours(Set different custom hours & holiday lists for different teams.)
• AI Copilot(Draft Replies with AI.)
• Summarize Tickets(AI gives you a quick summary of lengthy tickets.)
• Generate KB Article(Convert ticket conversations into help articles.)

Billed annually

• Scheduled Ticket Creation(Automatically create tickets on predefined schedules.)
• Audit Logs(Track and filter activities performed across the helpdesk.)
• Asset Management(Microsoft Intune Sync.)
• Asset Lifecycle Management(Monitor assets from procurement to retirement.)
• Software Management(Manage software licenses, ownership, and usage.)
• Product Inventory(Maintain a centralized record of all assets.)
• Vendors(Store and manage supplier and asset provider details.)
• Depreciation(Track asset value decline over time.)
• Advanced Encryption(PII and PHI Controls.)
• Data Redaction(Automatically mask sensitive information in tickets.)
• HIPAA Compliance(Meet healthcare data protection requirements.)
• Encrypted Field Logs(Track system activity for compliance and security.)
• Contact Management(Custom Contact Fields.)
• Custom Company Fields(Store organization-specific company details.)
• Custom Departments(Group contacts by department, team or organization.)
• Group Management(New Group Assignment.)
• Group Signature(Create signatures for a group of agents.)
• Group Categories(Control who can assign categories to tickets.)