Desk365
AutomatedAI-powered helpdesk with omni-channel ticketing, reporting, and asset management.
Desk365 has 4 plans: a free plan and paid plans from $12/month. We last read its pricing page on 2 October 2026. The last price change we recorded was on 3 October 2026.
Desk365 plans and prices
Free
$0
- Manage up to 50 tickets per month
- Lifetime free plan
- Ideal for solopreneurs or personal projects
Standard
monthly$12/mo
Billed annually
- monthly$16/mo($16/agent/month)
- Omni-channel Ticketing
- Email — Easily manage and track customer tickets directly from your email inbox.
- Microsoft Teams — Manage tickets seamlessly without leaving Microsoft Teams.
- Support Portal — Access all your tickets, track their progress, and easily find solutions by browsing the knowledge base.
- Web Form, Web Widget — Make it easy for users to submit tickets or find help right from your website.
- Workflow Automation — Save time by automating repetitive tasks and ticket workflows.
- SLA Reminders & Escalations — Stay on top of deadlines with reminders and automatic escalations for overdue tickets.
- Canned Responses — Create a library of templated responses.
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- Custom Ticket Fields & Status — Collect relevant details and keep track of your tickets with custom fields and custom statuses.
- Custom Ticket Forms — Tailor ticket submission forms to suit your team's needs.
- Custom Domain — Host your support portal on your own domain for a professional touch.
- Custom Roles — Assign roles and permissions that align with your team's structure.
- Custom Email Templates — Customize and save email templates to get alerted on major ticket events.
- Custom Helpdesk Language — Choose from any one of 30 available languages for your Helpdesk.
- WYSIWYG Editor — Create and edit support articles with a visual editor.
- Self-service Portal — Provide instant answers with a centralized library of articles and FAQs.
- Productivity Reports — Measure team output and operational efficiency.
- Ticket Trend Reports — Track ticket volume and pattern changes.
- Agent Performance Reports — Evaluate agent workload and response metrics.
- Custom Reports — Build reports tailored to your business needs.
- MFA & Custom Password Policies — Advanced authentication options and password policies to secure access.
Plus
monthly$22/mo
Billed annually
- monthly$28/mo($28/agent/month)
- Change/Approval Management
- Ticket Assignment Round Robin
- Load-Based Ticket Assignments
- Time-Based Automations
- Ticket Closure Rules
- Advanced Ticketing and Integrations
- Ticket Watchers
- Share To Tickets
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- Company Managers
- Time Tracking
- Tasks To Do
- CSAT Surveys
- Microsoft Entra ID Sync
- Multiple Dashboards
- Scheduled Exports
- Global Collaboration
- Multiple Business Hours
- AI Copilot
- Summarize Tickets
- Generate KB Article
- AI Agent Add-on
Premium
monthly$32/mo
Billed annually
- Scheduled Ticket Creation — Automatically create tickets on predefined schedules.
- Audit Logs — Track and filter activities performed across the helpdesk.
- Asset Management — Microsoft Intune Sync.
- Asset Lifecycle Management — Monitor assets from procurement to retirement.
- Software Management — Manage software licenses, ownership, and usage.
- Product Inventory — Maintain a centralized record of all assets.
- Vendors — Store and manage supplier and asset provider details.
- Depreciation — Track asset value decline over time.
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- Advanced Encryption — PII and PHI Controls.
- Data Redaction — Automatically mask sensitive information in tickets.
- HIPAA Compliance — Meet healthcare data protection requirements.
- Encrypted Field Logs — Track system activity for compliance and security.
- Contact Management — Custom Contact Fields.
- Custom Company Fields — Store organization-specific company details.
- Custom Departments — Group contacts by department, team or organization.
- Group Management — Control who can assign tickets to specific groups.
- Group Signature — Create signatures for a group of agents.
- Group Categories — Control who can assign categories to tickets.
- AI Agent Add-on
Price history
Last 5 recorded changes
$12.00→$16.00(+33.3%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Oct 3, 2026 | Plus | Decrease | $28 | $22 | -21.4% |
| Sep 29, 2026 | Premium | Decrease | $39 | $32 | -17.9% |
| Aug 4, 2026 | Premium | Increase | $32 | $39 | +21.9% |
| Aug 4, 2026 | Plus | Increase | $22 | $28 | +27.3% |
| Aug 4, 2026 | Standard | Increase | $12 | $16 | +33.3% |
Other Customer Support products
No confirmed alternatives yet.