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ReplyDesk

Under review· 2

Multichannel ecommerce helpdesk for managing customer support tickets across selling channels.

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Active plans

3

Total changes

3

Last change

Jul 19, 2026

Price trend

no history

What we know about ReplyDesk’s pricing

Moderately active

Changes in 12 months

3

Cadence

Multiple changes per day

Direction

New plan recently added

Category position

Pricier than 88% of Customer Support tools (351 compared)

Current pricing

Essential

yearly
Free
  • yearly$0/yr(Free)
  • monthly$0/mo($0/forever)
  • Agents(1 Agent)
  • Tickets(Unlimited Tickets)
  • Selling Channels(2 Selling Channels Including Saved Replies (Snippets))
  • Tags
  • Snooze
  • Order Actions
  • Inbox Rules
  • @ Mentions
  • Reply to eBay Cases, Returns & Refunds
  • User Collision Detection
  • Labels and Folders
  • User Permissions

Professional

yearly
$348/yr
  • monthly$39/mo($39/mo)
  • Unlimited selling channels(included)
  • AI Replies, AI Summary, AI Rephrase(included)
  • Auto Responders(included)
  • Agent & Workflow Insights(included)
  • SLA (Service Level Agreement)(included)
  • Resolution Center & Feedback Alerts(included)

Growth

yearly
$1,908/yr
  • monthly$199/mo($199/mo)
  • 15 agent slots included(included)
  • Dedicated Account Manager(included)
  • 1 hour onboarding(included)
  • Priority Support(included)
  • Lifetime Historical Data(included)

Price history

Last 3 changes

DatePlanChangeOldNewΔ%
Jul 19, 2026Growthnew plan—$159—
Jul 19, 2026Professionalnew plan—$29—
Jul 19, 2026Essentialnew plan—$0—

Similar to ReplyDesk.

No confirmed competitors yet. These are Customer Support products at a similar price, matched automatically — not verified alternatives.

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Keeping

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ProProfs Help Desk

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Altor

From $14K

Altor is an investigation engine for support teams that triages tickets across connected systems, reducing median investigation time to under 2 minutes.

BOSSDesk

From $29/month per paid user, billed annually (unlimited end users)

IT service desk and helpdesk ticketing software with asset management.

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