SysAid
AutomatedAI-powered IT service management platform for help desk, asset management, and ITSM workflows.
Active plans
2
Total changes
11
Last change
Jul 28, 2026
Price trend
no history
What we know about SysAid’s pricing
VolatileChanges in 12 months
21
Cadence
Every 3 days
Direction
Plan recently removed
Category position
Middle of the pack for Customer Support (351 compared)
Current pricing
Enterprise
customCustom
- Everything in Professional
- Custom /starting at 20 agents
- Sandbox environment
- Tailor-made AI agents
- Advanced BI analytics
- Workato credits(300K)
- Gold Service Package(with P1 support)
- Managed assets(250 included)
- Service desk dashboards
- Performance benchmarking and custom reports
- Email ticket creation, notifications, rules, and AI email bot
- Native integrations and developer API
- Community membership
- Access to knowledge base articles
- Self-service portal
- Hot fixes and upgrades
- Direct email support
- Live chat support
- Panic alert button
- Support hours(24/6)
- Priority 1 response time(1 hour)
- Priority 2 response time(2 hours)
- Priority 3 response time(3 hours)
- Request response time(4 hours)
Professional
monthly$89/mo
$89/agent/month
- yearly$1,068/yr($89/agent/month billed annually ($1,068/agent/year))
- AI included(AI-native service management with unlimited agentic AI.)
- No usage caps
- No continuous approvals
- No surprise invoices
- Request, incident, change & problem management
- All-in-one asset management
- AI-powered Copilot for agents & end users
- Pre-built AI agents(100+)
- Workato credits(100K)
- SLA management
- Dashboards and BI analytics
Price history
Last 11 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 28, 2026 | Professional | new plan | — | $89 | — |
| Jun 1, 2026 | Enterprise | new plan | — | — | — |
| Jun 1, 2026 | Pro | new plan | — | — | — |
| Jun 1, 2026 | Standard | new plan | — | — | — |
| Jun 1, 2026 | Enterprise | new plan | — | — | — |
| Jun 1, 2026 | Pro | new plan | — | — | — |
| Jun 1, 2026 | Standard | new plan | — | — | — |
| Jun 1, 2026 | Enterprise | new plan | — | — | — |
| Jun 1, 2026 | Pro | new plan | — | — | — |
| Jun 1, 2026 | Standard | new plan | — | — | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
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No confirmed competitors yet. These are Customer Support products at a similar price, matched automatically — not verified alternatives.