SysAid
AutomatedAI-powered IT service management platform for help desk, asset management, and ITSM workflows.
SysAid has 2 plans: paid plans from $89/month and custom pricing for larger teams. We have not recorded a price change.
SysAid plans and prices
Enterprise
Custom
- Everything in Professional
- Custom /starting at 20 agents
- Sandbox environment
- Tailor-made AI agents
- Advanced BI analytics
- Workato credits — 300K
- Gold Service Package — with P1 support
- Managed assets — 250 included
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- Service desk dashboards
- Performance benchmarking and custom reports
- Email ticket creation, notifications, rules, and AI email bot
- Native integrations and developer API
- Community membership
- Access to knowledge base articles
- Self-service portal
- Hot fixes and upgrades
- Direct email support
- Live chat support
- Panic alert button
- Support hours — 24/6
- Priority 1 response time — 1 hour
- Priority 2 response time — 2 hours
- Priority 3 response time — 3 hours
- Request response time — 4 hours
Professional
monthly$89/mo
$89/agent/month
- yearly$1,068/yr($89/agent/month billed annually ($1,068/agent/year))
- AI included — AI-native service management with unlimited agentic AI.
- No usage caps
- No continuous approvals
- No surprise invoices
- Request, incident, change & problem management
- All-in-one asset management
- AI-powered Copilot for agents & end users
- Pre-built AI agents — 100+
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- Workato credits — 100K
- SLA management
- Dashboards and BI analytics
Price history
Last 1 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 28, 2026 | Professional | New plan | — | $89 | — |
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