Tidio
Under review· 2Live chat and AI chatbot platform for ecommerce customer support
Tidio has 5 plans: a free plan, paid plans from $24.17/month and custom pricing for larger teams. We last read its pricing page on 4 October 2026. The last price change we recorded was on 23 September 2026.
Tidio plans and prices
Free
$0
- monthly$0/mo($0)
- Billable conversations/mo — 50
- Seats — 10
- Lyro AI conversations (one-off lifetime) — 50
- Flows visitors reached/mo — 100
- Live chat — true
- Ticketing — true
- Email management — true
- Live video calls — true
Show all 9 featuresShow fewer
- Basic analytics — true
Starter
monthly$24.17/mo
- Storage — 50 GB
- Team members — 1
- Collaboration tools — Basic access
- Basic support — Community support
Growth
monthly$49.17/mo
- Billable conversations — 250
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing preview
- Viewed pages history
- Macros
Plus
$300/mo
- Billable conversations — Custom
- Premium support
- Dedicated Success Manager
- Discounted usage rates
- Departments
- Multiproject
- Custom branding
- Ticketing automations
Show all 13 featuresShow fewer
- Live chat support
- OpenAPI
- Custom limits
- Custom number of seats
- Larger attachments
Premium
Custom
- Billable conversations/mo — Custom
- Seats — Custom
- Lyro AI conversations/mo — From 3,000
- Guaranteed Lyro AI resolution rate — 50%
- Pay-per-resolution billing option — true
- Mobile SDK — true
- AI insights & CSAT — true
- Super admin role — true
Show all 16 featuresShow fewer
- Custom analytics — true
- Advanced Copilot — true
- Lyro AI as managed service — true
- Compliance features — true
- SSO — true
- Slack support — true
- Priority & Premium Support — true
- Dedicated services team — true
Price history
Last 6 recorded changes
$29.17→$24.17(-17.1%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Oct 4, 2026 | Starter | Removed | $29 | — | — |
| Sep 23, 2026 | Growth | Increase | $49 | $49.17 | +0.3% |
| Sep 3, 2026 | Growth | Decrease | $49.17 | $49 | -0.3% |
| Sep 3, 2026 | Plus | Reclassified | — | $300 | — |
| Sep 2, 2026 | Growth | Decrease | $59 | $49.17 | -16.7% |
| Sep 2, 2026 | Starter | Decrease | $29.17 | $24.17 | -17.1% |
Other Customer Support products
No confirmed alternatives yet.