Unthread
AutomatedSlack-based customer support and ticketing platform with AI automation for tracking conversations and SLAs.
Unthread has 3 plans: paid plans from $50/month and custom pricing for larger teams. We have not recorded a price change.
Unthread plans and prices
Basic
monthly$50/mo
Starting at $50/agent/month
- Essential support tools
- Conversation tracking
- SLAs and assignments
- Slack Inbox
- Slack Broadcasts
- Basic integrations & API
- Dedicated Slack support channel
- Up to 100 conversations/month
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- Standard MSA
- Minimum 5 seats
- Try for free
Pro
monthly$75/mo
Starting at $75/agent/month
- Everything in Basic
- AI automation builder
- Self-learning documentation
- Customer portal
- Knowledgebase sync
- Custom analytics dashboards
- NPS & CSAT surveys
- CRM integrations
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- Advanced permissioning
- Escalations & approval requests
- Custom status workflows
- Dedicated solutions engineer
Enterprise
Custom
- Custom solutions
- AI automation builder
- Self-learning documentation
- Dedicated solutions engineer
- Custom RBAC permissions
- Custom integrations
- Single sign-on (SSO)
- HRIS integration & directory sync
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- HIPAA & BAAs
- Dedicated hosting
- Mass email broadcasts
- Industry-leading SLAs
- Slack enterprise grid
- LDAP integration
- Custom MSA
- Get in touch
Price history
Last 10 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 20, 2026 | Enterprise | New plan | — | — | — |
| Jun 20, 2026 | Pro | New plan | — | $75 | — |
| Jun 20, 2026 | Basic | New plan | — | $50 | — |
| Jun 20, 2026 | Enterprise | New plan | — | — | — |
| Jun 20, 2026 | Pro | New plan | — | $75 | — |
| Jun 20, 2026 | Basic | New plan | — | $50 | — |
| Jun 20, 2026 | Enterprise | New plan | — | — | — |
| Jun 20, 2026 | Pro | New plan | — | $75 | — |
| Jun 20, 2026 | Basic | New plan | — | $50 | — |
| Jun 19, 2026 | Enterprise | New plan | — | — | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
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