Zammad
AutomatedZammad is an open-source helpdesk and customer support ticketing system available as a hosted solution or self-hosted on your own servers.
Zammad has 6 plans: paid plans from $9/month and custom pricing for larger teams. We have not recorded a price change.
Zammad plans and prices
Starter v2
monthly$9/mo
$9/agent/mo
- yearly$84/yr($7/agent/mo)
- Max Agents — 5
- Email Support — 8x5, CET
- Channels — Email, Web Form, SMS
- Attachments — 10 MB
- Disk Space — 20 GB
- Data Center — Germany
- SSL Encryption
- Device Management
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- Two-Factor Authentication (2FA)
- ISO27001-certified Data Center
Professional v2
monthly$18/mo
$18/agent/mo
- yearly$192/yr($16/agent/mo)
- Max Agents — 35
- Channels — Email, Web Form, SMS, Chat, Telegram
- Service Level Agreements (SLAs)
- Individual Roles
- Individual Ticket Objects
- Knowledge Base — monolingual
- Possibility of using AI features — optional
- Attachments — 35 MB
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- Disk Space — 50 GB
- ISO27001-certified Data Center
Plus v2
monthly$27/mo
$27/agent/mo
- yearly$300/yr($25/agent/mo)
- Max Agents — Unlimited
- Phone Support — 8x5, CET
- Channels — Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
- Core Workflows
- Integration with GitHub/GitLab
- Expert-Mode for Conditions (AND/OR)
- Knowledge Base — multilingual
- Possibility of using AI features — optional
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- Zammad Standard Reporting
- Deeper Reporting possibilities — with Elasticsearch access via Grafana
- Attachments — 50 MB
- Disk Space — 150 GB
- ISO27001-certified Data Center
Business
Custom
- Service — Mon-Fri (9.00 - 17.00 CET)
- Email Support — 6 hours max. response time
- Service Requests — 15
- Bug Escalations
- Security Advisories
Enterprise
Custom
- Service — Mon-Fri (8.00 - 18.00 CET)
- Email and Phone Support — 4 hours max. response time
- Service Requests — 45
- Bug Escalations
- Security Advisories
- 5% discount on additional services
Corporation
Custom
- Service — Mon-Fri (8.00 - 20.00 CET)
- Email and Phone Support — 2 hours max. response time
- Service Requests — 95
- Bug Escalations
- Security Advisories
- 10% discount on additional services
Price history
Last 3 recorded changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 28, 2026 | Corporation | New plan | — | — | — |
| Jul 28, 2026 | Enterprise | New plan | — | — | — |
| Jul 28, 2026 | Business | New plan | — | — | — |
Other Customer Support products
No confirmed alternatives yet.