Zammad

Automated

Zammad is an open-source helpdesk and customer support ticketing system available as a hosted solution or self-hosted on your own servers.

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Active plans

Total changes

Last change

Jul 28, 2026

Price trend

What we know about Zammad’s pricing

Moderately active

Changes in 12 months

Cadence

Every 11 days

Direction

New plan recently added

Category position

—

Not enough peers tracked yet

Current pricing

Starter v2

monthly

$9/mo

$9/agent/mo

yearly$7/yr($7/agent/mo)

Max 5 agents
Email support (8x5 CET)
Email, Web Form, SMS channels
20 GB disk space
ISO27001-certified data center in Germany

Price history

Last 6 changes

Date	Plan	Change	Old	New	Δ%
Jul 28, 2026	Corporation	new plan	—	—	—
Jul 28, 2026	Enterprise	new plan

Zammad alternatives.

Be the first to flag a competitor.

Two-factor authentication (2FA)

Professional v2

monthly

$18/mo

$18/agent/mo

yearly$16/yr($16/agent/mo)

Max 35 agents
Email, Web Form, SMS, Chat, Telegram channels
Service Level Agreements (SLAs)
Knowledge Base (monolingual)
50 GB disk space

Plus v2

monthly

$27/mo

$27/agent/mo

yearly$25/yr($25/agent/mo)

Unlimited agents
Phone support (8x5 CET)
All channels including Facebook and WhatsApp
Core Workflows
GitHub/GitLab integration
150 GB disk space

Business

custom

Custom

Service(Mon-Fri (9.00 - 17.00 CET))
Email support(6 hours max. response time)
Service requests(15)

Enterprise

custom

Custom

Service(Mon-Fri (8.00 - 18.00 CET))
Email and phone support(4 hours max. response time)
Service requests(45)

Corporation

custom

Custom

Service(Mon-Fri (8.00 - 20.00 CET))
Email and phone support(2 hours max. response time)
Service requests(95)

Last deploy main@a1b2c3d