Zendesk has 4 plans: paid plans from $25/month and custom pricing for larger teams. We have not recorded a price change.
Zendesk plans and prices
Support Team
monthly$25/mo
$25/agent/month
- yearly$228/yr($19/agent/month billed annually)
- Email and ticketing support
- Facebook and X (Twitter) support
- Conversation history and customer context
- Pre-written responses (macros)
- Ticket routing and automations
- Prebuilt analytics dashboards and 1,000+ integrations
Suite Team
monthly$69/mo
$69/agent/month
- yearly$660/yr($55/agent/month billed annually)
- AI agents (Essential) with generative replies
- Messaging and live chat
- Social messaging (Instagram, WhatsApp, Slack)
- 1 help center with knowledge builder
- Customizable AI personas and generative search
- Telephony with call routing
Suite Professional
monthly$149/mo
$149/agent/month
- yearly$1,380/yr($115/agent/month billed annually)
- Copilot writing tools for agents
- Up to 5 help centers
- Customizable reporting and dashboards
- Skills-based routing and IVR phone tree
- CSAT surveys and service level agreements (SLAs)
- HIPAA compliance and data location options
Suite Enterprise
Custom
- yearly$2,028/yr($169/agent/month billed annually)
- Up to 300 help centers
- Approval workflows and sandbox environment
- Custom agent roles and audit logs
- Business rules analysis and visual data alerts
- Dynamic contextual workspaces
- Ticket queues and version management
Price history
Last 10 recorded changes
$69.00→$55.00(-20.3%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 25, 2026 | Suite Team | New plan | — | $55 | — |
| Jul 25, 2026 | Suite Professional | New plan | — | $115 | — |
| Jul 25, 2026 | Suite Enterprise + Copilot | New plan | — | — | — |
| May 18, 2026 | Suite Enterprise | New plan | — | $215 | — |
| May 18, 2026 | Suite Professional | New plan | — | $149 | — |
| May 18, 2026 | Suite Team | New plan | — | $69 | — |
| May 18, 2026 | Support Team | New plan | — | $25 | — |
| Nov 7, 2025 | Support Team | New plan | — | $25 | — |
| Nov 7, 2025 | Suite Team | Removed | $69 | — | — |
| Nov 7, 2025 | Suite Growth | Removed | $115 | — | — |
Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.
Other Customer Support products
No confirmed alternatives yet.