Twilio

Starts at $0.0028/1k characters for memory generation; $0.007/memory recall

• usage based$0.01($0.007/memory recall)

• Persistent memory of customer interactions(usage-based)

Starts at $0.018/GB-Hour storage; $0.005/retrieval

• usage based$0.01($0.005/retrieval)

• Policy and document knowledge storage(usage-based)

Starts at $0.07/min

• Advanced voice AI integration(usage-based)

Starts at $0.0083 to send or receive a message

• SMS and MMS messaging(usage-based)

Starts at $0.0083 to send or receive a message

• RCS messaging(usage-based)

Starts at $0.005 to send or receive a WhatsApp message; prices vary by use case

• WhatsApp messaging(usage-based; varies by use case)

Starts at $0.05 per active user per month

• Cross-channel conversations (SMS, WhatsApp, Chat, MMS)(usage-based)

• Email delivery(100 emails/day)

Paid plans start at $19.95/month

• Email delivery at scale(paid tier)

Starts at $0.0013/email

• Email via Twilio channels(usage-based)

• Marketing email campaigns(100 emails/day free trial)

Paid plans start at $15/month

• Email marketing campaign management and automation(paid tier)

Starts at $0.0085/min to receive and $0.014/min to make a call

• usage based$0.01($0.014/min to make a call)

• Embedded voice calling(usage-based)

Starts at $0.0045/min origination; $0.007/min termination

• usage based$0.01($0.007/min termination)

• Global VoIP connectivity(usage-based)

• Free trial hours(5,000 hours)

$1/active user hour

• Customizable cloud contact center(usage-based)

$150/named user per month

• Customizable cloud contact center (named user)(per seat)

• Free trial hours(5,000 hours)

$1/active user hour

• Embedded video calling(usage-based)

$150/named user per month

• Embedded video calling (named user)(per seat)

Starts at $0.01 per inbound caller identification request

• Private communications connections(usage-based)

• Skills-based task routing(100 tasks/month free)

$0.06/task after first 100 tasks/month

• Skills-based task routing(usage-based after free tier)

• SMS from Salesforce(30-day free trial)

$15 per seat per month

• Twilio SMS in Salesforce(per seat)

Starts at $0.05/verification

• User verification / account fraud prevention(usage-based)

Starts at $0.01 per inbound caller identification request; prices vary by request type

• Phone number validity verification(usage-based; varies by request type)

Starts at $120/month for up to 10k visitors/month; 14-day free trial

• First-party data connections(up to 10k visitors/month)
• Free trial(14 days)

• Data quality control at scale(custom pricing)

• Customer data unification across channels(custom pricing)

• Personalized multichannel campaigns(custom pricing)

• Customer Data Platform(custom pricing)

Starts at $0.0025 per flow execution

• Drag-and-drop app builder(usage-based)

• Event-driven microservices(10,000 invocations/month free)

$0.0001 per invocation after 10,000 free

• Event-driven microservices(usage-based after free tier)

• Serverless environment(free access to tools)

$0.0001 per request or invocation

• Serverless code execution(usage-based)

• Basic support(free)

• Personalized support plans(based on monthly spend)